Scale Player Outreach with Automated Calling Agents
Human-sounding automated calling agents that follow country-specific compliance rules for player reacquisition, responsible gambling, and bonus offers
Agents automatically follow compliance rules for 120+ countries
Fluent in 30+ languages with country-specific trained agents
Fully traceable calls with automatic recording, transcripts & summaries
... plus live monitoring, follow-up actions, campaign analytics, and more
No payment details required
Register in 1 minute
Bank level encryption (AES-256)
Enterprise security (VPC)
Compliance Built-In
120+ Countries
30+ Languages
"Cheaper, faster, and more scalable than hiring human calling agents"
Complete Campaign Workflow
From campaign setup to automated calling at scale
Set up campaigns
Define outreach goals & brand information
Then
Import player lists
CSV with country, language & details
Or
API integration
Connect your player database directly
NeloSpace provides
Automated Calling at Scale
Human-sounding agents place calls automatically at specified times, reaching thousands of players while following country-specific compliance rules
Country-Specific Compliance
Agents trained on 120+ countries' regulations - automatically follow local compliance rules during every call
Live Monitoring & Transcripts
Monitor calls live with real-time transcriptions
Automatic red flag detection and status updates
Recording & Documentation
Automatic call recording and transcription
Generated summaries and action points
Full Compliance Logging
Complete audit trail of all activities
Compliance-ready documentation and reporting
Campaign Analytics
Track performance across all campaigns
Conversion rates and engagement metrics
Hybrid Approach: Human Handoff
Optionally forward calls to real agents when needed
Works as complement, not just replacement
Automated Follow-up Actions
Set automated follow-up actions based on outcomes
Smart scheduling with optimal timing for callbacks
No payment details required
Register in 1 minute
Bank level encryption (AES-256)
Enterprise AWS security (VPC)
Built for Online Casino Operators
Much cheaper and faster to set up than hiring human calling agents
Scale instantly to thousands of calls with flexible scheduling
Hybrid approach: optionally forward complex cases to human agents
Complete traceability for regulatory compliance and audits
Features
Automated calling agents for casino operators - compliant, scalable, and human-sounding
Campaign Setup & Management
Configure targeted outreach campaigns in minutes
Flexible campaign goals
Set up campaigns for player reactivation, responsible gambling outreach, bonus offers, VIP retention, and more
Scheduled calling at scale
Launch calls to hundreds of players simultaneously at optimal times, with intelligent scheduling based on time zones
Custom brand configuration
Configure brand-specific messaging, call scripts, and goals for each campaign
Click image to expand
Player Management & Import
Manage player lists with compliance tracking
Bulk player import
Import player lists with country, language, and contact details via CSV or API integration
Automatic country detection
System automatically identifies and tracks each player's country for compliance purposes
Real-time compliance status
Instant visibility into compliance status for each player based on their country regulations
Click image to expand
Built-in Country Compliance Rules
Country-specific regulations for 120+ jurisdictions
120+ countries covered
Pre-configured compliance rules for gambling regulations across 120+ countries, automatically applied to campaigns
Trained country-specific agents
Calling agents are specifically trained for each country's regulations, including UK Gambling Commission, Netherlands KSA, and more
Responsible gambling protocols
Built-in harm monitoring, self-exclusion checks, and mandatory actions to ensure responsible gambling compliance
Click image to expand
Automated Campaign Compliance
Pre-launch compliance verification
Automatic compliance validation
Every campaign is automatically checked against player countries' regulations before launch
Issue detection & recommendations
System flags non-compliant campaign elements and provides specific recommendations to fix issues
Audit trail for regulators
Complete compliance checks are logged and traceable for regulatory audits and reporting
Click image to expand
Live Call Monitoring
Real-time oversight of active calls
Listen to calls in real-time
Monitor live calls as they happen, with the ability to listen in and observe agent performance
Live transcription
View conversation transcripts in real-time as the call progresses, with speaker identification
Optional human handoff
Seamlessly have calls automatically transferred to human agents when players request it or when intervention is needed
Click image to expand
Complete Call Records & Transcripts
Comprehensive documentation of every call
Automatic recording & storage
Every call is automatically recorded and securely stored with timestamps and metadata
Full transcripts with summaries
Complete transcripts with automatic summaries and action points extracted from each conversation
Full audit trail
Complete traceability of all calls, outcomes, and actions for compliance and reporting requirements
Click image to expand
Test Call Interface
Validate campaigns before going live
Test campaigns instantly
Make test calls based on campaign configuration to validate scripts, tone, and compliance before launch
30+ languages fluently spoken
Calling agents speak 30+ languages fluently with natural accent and cultural context
Human-sounding conversations
Natural, conversational interactions that maintain player engagement and brand reputation
Click image to expand
Start with NeloSpace Today
Join casino operators who've automated their player outreach with compliant, human-sounding calling agents. Scale your campaigns across 120+ countries with built-in compliance - faster, cheaper, and more effective than traditional call centers.
No payment details required
Launch your first campaign in minutes